Toyota Motor Corp. says it has determined how to fix the defective accelerator pedals that are prone to sticking and will begin this week to notify the owners of 2.3 million recalled U.S. vehicles to schedule the repairs.
The company says dealers should begin receiving repair parts later today or early tomorrow. Dealers will install a steel reinforcement bar in the accelerator pedal assembly to eliminate the excess friction that has caused pedals to stick. The company plans to use a similar remedy in Canada, China and Europe, where it has recalled an additional 2.1 million vehicles for the same problem.
Toyota has put its efforts to address the recall into high gear in an effort to reassure customers, appease lawmakers and minimize damage to its reputation. In a blitz of interviews, television appearances and press conferences, Jim Lentz, president of Toyota Motor Sales U.S.A., says the company is “truly sorry” for the concern it has caused customers and is doing everything it can as quickly as possible “to make things right.”
Toyota says many of its U.S. dealers plan to extend service hours to perform the 30-minute repair, and some will stay open 24 hours per day. The company aims to make repairs on all 2.3 million recalled vehicles—an ambitious goal given that only three-quarters of vehicle owners typically respond to recall notices, according to the National Highway Traffic Safety Administration.
Toyota says it will lift its freeze on sales of the eight models involved in the recall as dealers fix individual vehicles. But the company says fixing customer vehicles takes priority over repairs to unsold models.
The company plans to resume production of the eight affected models at five North American assembly plants on Feb. 8 after a one-week shutdown. The plants will equip new vehicles with a modified accelerator pedal mechanism now being shipped by the supplier.